Omni Slots Casino - Účet hráče byl zablokován.

i play with bonus at omni slots, did all by terms, made account verification, received email that accoutn is verified, asked for withdrawal and they my account is locked as they review my gameplay and this is ongoing for 2 weeks without any answers to my emails, chat support dont give me any explanations as they dont know anything, please help

Dear Luka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Sometimes casinos decide to proceed with a check of player’s activity before processing a withdrawal. Was this your first attempt to withdraw? Which bonus did you play with, please? Could you post here the link to the offer?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Luka,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.