NordicBet Casino - Hráčský účet byl uzavřen.

I have been at Nordicbet Casino for a dozen years, keeping the € 50 weekly limit. Now they decided to close my account because they had concluded that I was playing with excess funds. It all started with giving them criticism that they apparently couldn’t stand, but arbitrarily decided to close my Game Account permanently when they regretted their minds. I’ve been in paid employment my whole life, and I even offered to take a screenshot of my account so they can see that the money is even playing for a year again with that € 50 / week limit. Do they have the right to exclude me, without any reasonable justification ??

Olen ollut toistakymmentä vuotta Nordicbet kasinolla, ja pitänyt 50€ viikkorajana. Nyt he päättivät sulkea tilini, koska oli he olivat tehnyt päätelmän, että pelaan ylivarojen. Kaikki kyllä lähti siitä, että annoin heille kritiikkiä, jota he ei ilmeisesti kestänyt, vaan päättivät mielivaltaisesti sulkea pelitilini lopullisesti, kun pahoittivat mielensä. Olen kokoikäni ollut palkkatyössä, ja tarjosin jopa ottaa kuvakaappauksen tilistäni, jotta he näkevät, että rahaa on vaikka pelata toistavuotta tuolla 50€/viikkorajoituksella. Onko heillä oikeus sulkea minut ulos, ilman mitään järkevää perustelua??

Dear Petri,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if the casino confiscated your winnings in the process? Was there any money in your balance when the casino closed the account?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear ptoivonen4,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.