Nomini Casino - Hráč se snaží vybrat své výhry kvůli nedokončenému ověření KYC.

I won € 7,500 on Crazy Time three weeks ago (€ 10 coin flip 750x) I then clicked on withdraw and you can only withdraw € 500 per day. All well and good, but they don't verify my account, although I have submitted everything 3 boxes, I should always send something else, I've done everything. Now people get out of the way, I don't get any more reactions to messages. Got no reason or anything. You recommended the casino and it is just bad, could have used the money really well, please reconsider the rating! 😡

Ich habe vor drei Wochen 7500€ bei Crazy Time gewonnen (10€ Coinflip 750x) Habe dann gleich auf Auszahlen geklickt und man kann halt nur 500€ pro Tag auszahlen. Schön und gut, aber die Verifizieren mein Konto nicht, obwohl ich alles eingereicht habe 3 Fach , immer sollte ich noch was anderes schicken, hab ich alles gemacht. Nun wird mir aus dem weg gegangen, ich bekomme keine Reaktionen mehr auf Nachrichten. Hab auch kein Grund oder sonst etwas bekommen. Ihr habt das Casino empfohlen und es ist einfach nur schlecht, hätte das Geld wirklich gut gebrauchen können, bitte die Bewertung noch einmal überdenken! 😡

Dear Marco,

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest cooperating fully with the casino. Marco, please provide the necessary documents in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Marco,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.