MyStake Casino - Hráčův účet byl zablokován.

Hello, my account is Indira blocked since yesterday, I need to know the reason since I have money in the casino

Hola mi cuenta se es Indira bloqueada desde el día de ayer , necesito saber la razón ya que tengo dinero dentro del casino

Hello vicvic2001,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your balance with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, good morning, no, my account is not verified, I did not activate any bonus, it was money that went to my casino wallet and I have never communicated with them

Hola buenos días no mi cuenta no está verificada , no active ningún bonus , fue dinero que pase a mi billetera del casino y no me he comunicado con ellos nunca

Dear vicvic2001,

Why didn't you contact them? Did they ever send you any e-mail as a reason of blocking your account?

Dear vicvic2001,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.