MostBet Casino - Hráč se snaží vybrat své výhry.

I've been trying to withdraw the money for several days and I'm not getting it because it only appears as declined, I sent a message to the technical support and no one answers me.

Estou tentando sacar o dinheiro a vários dias e não estou conseguindo por quê só aparece como recusado , mandei mensagem para o suporte técnico e ninguém me responde .

Dear Gustavo,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

This is my first time at a bookmaker!

The only thing I was told it could be was the card because it is a hybrid, my account is verified, but I can't get it at all

Essa é minha primeira vez em uma casa de apostas !

Única coisa que me falaram que poderia ser era o cartão por ele ser híbrido, minha conta está verificada , mas não consigo de maneira alguma

Thank you very much, Gustavo, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Mostbet Casino to join here and help us resolve the player's issue.

We haven't receive any answer from the casino yet. Please note, if we won't receive any respond within the next 7 days, we will be forced to close the complaint as "unresolved" which could lead to casino's rating deduction.

I managed to solve the problem!

Thank you!!

Consegui resolver o problema!

Muito obrigado!!

Dear Gustavo,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru