LeoVegas Casino - Obavy švédského hráče z odpovědného hazardu.

I've lost several hundreds of thousands. Asked for a bonus in the chat every day. Not once did they ask how I was doing. I also received bonuses after 2019.

Spelat bort flera hundra tusen. Bad om bonus i chatten varje dag. Inte en gång frågade de om hur jag mådde. Fick även bonusar efter 2019.

Dear emmisen89,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with LeoVegas Casino ES. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

I deposited a lot of money every day. They never asked how I was. I asked for bonuses in the chat every day. They should have seen that I had a gambling problem.

Jag satte in mycket pengar varje dag. De frågade aldrig hur jag mådde. Jag bad om bonusar i chatten varje dag. De borde sett att jag hade ett problemspelande.

Hello emmisen89,

Did you ever mention gambling issues to the casino on based which they should limit your deposits or block your account? If not, you can freely deposit any amount of money there and they are not responsible to contact every player if they depositing a higher amount of money.

No. But I had a gambling addiction personality which they should react to when they are doing source of wealth. I begged in the chat for bonuses every day.

Hello emmisen89,

Without ever mentioning your addiction, you can't expect the casino to know that.

Please keep in mind that no casino will ever refund you anything unless you mention your gambling addiction.

I would recommend to contact them as soon as possible and mention your problems with gambling so they can close your account properly.

We will be now closing the complaint as unjustified.

Best regards,

Nick