IceCasino - Hráč se snaží dokončit ověření účtu.

I wanted to withdraw 60€ and they asked me to do kyc identification. I sent all my documents and above and even now they have not identified my account. I again asked to withdraw less money and again they did not approve my withdrawal. this is how they behave it seems as if it's a fake casino. I never got the free spins in book of fallen, while it's no deposit.... what can I say, I'm disappointed. it's a shame that they didn't trust the comments of the previous players from me

Ήθελα να κάνω ανάληψη 60€ και μου ζητούσαν να κάνω kyc ταυτοποίηση.εστειλα όλα τα έγγραφα μου και παραπάνω και ακόμα και τώρα δεν μου έχουν κάνει ταυτοποίηση τον λογαριασμό μου.ξαναζητησα ανάληψη λιγότερα χρήματα και πάλι δεν μου έκαναν έγκριση ανάληψης.ετσι όπως φέρονται φαίνεται λες και είναι fake casino.τις δωρεάν περιστροφές στο book of fallen δεν τις πήρα ποτέ,ενώ είναι χωρίς κατάθεση....τι να πω απογοητεύτηκα.κριμα που δεν εμπιστεύθηκαν τα σχόλια των προηγούμενων παικτών από εμένα

Dear mprotopsaltii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear mprotopsaltii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.