HellSpin Casino - Hráčský účet byl uzavřen se zabavenými výhrami.

I deposited money from my husband's phone bill as my contract number is under his name and I played at the casino, winning money in Monopoly Big Baller. I attempted to withdraw the winnings, at which point they asked for documentation, which I promptly provided. My intention was to have the money sent to my credit card, but they told me I had to recharge money from my credit card first to verify that it was mine, which I did. Now they have closed my account with the 600 euros I won. Their reason is that it involves a third party, but if I'm simply reloading my own proof of payment, it shouldn't matter. I even sent them a photo of the credit card statement. What am I supposed to do now?

Ich hab von meinem mann telefon rechnung geld eingezahlt weil meine nummer vertrag lautet über mein mann und hab damit casino gespielt und hab in Monopoly big baller geld gewonnen und wollte es auszahlen lassen da sie mir gesagt haben ich soll unterlagen schicken hab ich gemacht. Ich wollte das geld auf meine kredit karte schicken dann haben sie gesagt sie müssen geld auflafen von kredit karte und das uns beweissen das es ihnen gehört hab ich gemacht. Jetzt haben sie meine konto gesperrt mit meine 600 euro was ich gewonen habe. Das grund ist es ist 3de person ja aber wann da eine zahlungsmittel ist was ich aufladen kann das geht es dennen nichts an ich hab auch geschickt das rechnung foto von kredit karte was soll ich jetzt machen

Dear Lidya1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HellSpin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your husband is the only name on the contract with the phone company or is the contract in both of your names?
• Is the phone bill paid by your husband or you?

Please understand that according to our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, the contract is for my husband, which means it's on the bill, my husband's name is on it, my husband pays the bill. I got permission from my husband. We played together. I use the number.

And credit card is under my name me

Hallo das vertag ist auf meine mann des heisst auf rechnung stecht mein manns name rechnung zahlt mein mann. Erlaubniss habe ich von mein mann wir haben zusammen gespielt ich verwende die nummer.

Und kredit karte lautet über meine name ich

Thanks for clarification.

Please understand that you describe a situation where you played in an online casino with funds that belong to someone else, in this case, your husband. Under these circumstances, you played with funds that belong to someone else, which means we unfortunately cannot help and have to consider the actions of the casino as justified.

According to the casino's terms and conditions: https://hellspin.com/de/rules/terms-and-conditions

"Hell Spin does not accept payments from third parties. You may only make deposits from a bank account, VISA/MasterCard bank cards, Skrill/NETELLER payment systems or other payment methods registered in your own name. If we discover during the security checks that that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the payment account owner. Furthermore, Hell Spin is not responsible for lost funds deposited through third-party accounts."

check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players :

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

If you decide to play in online casinos in the future, I would recommend you use payment methods that are exclusively in your name. If you fail to do so, your winnings will not be honored.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.

Thanks for clarification.

Please understand that you describe a situation where you played in an online casino with funds that belong to someone else, in this case, your husband. Under these circumstances, you played with funds that belong to someone else, which means we unfortunately cannot help and have to consider the actions of the casino as justified.

According to the casino's terms and conditions: https://hellspin.com/de/rules/terms-and-conditions

"Hell Spin akzeptiert keine Zahlungen von Dritten. Sie dürfen Einzahlungen ausschließlich von einem Bankkonto, Bankkarten VISA- / MasterCard, die Zahlungssysteme Skrill/NETELLER oder andere Zahlungsmethoden vornehmen, die auf Ihrem eigenen Namen registriert sind. Wenn wir im Verlauf der Sicherheitsüberprüfungen feststellen sollten, dass Sie gegen diese Bedingung verstoßen haben, werden Ihre Gewinne beschlagnahmt und die ursprüngliche Einzahlung an den Besitzer des Zahlungskontos zurückerstattet. Darüber hinaus ist Hell Spin nicht für verlorene Mittel verantwortlich, die über Drittkonten eingezahlt wurden."

check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

If you decide to play in online casinos in the future, I would recommend you use payment methods that are exclusively in your name. If you fail to do so, your winnings will not be honored.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.