Helabet Casino - Žádost hráče o stažení byla zamítnuta.

Hello I have put on withdrawal money they approve withdrawal, after that rejected i have check it on live chat they say that i must contact by email. I send e mail and there is no answer for 7 days and when i asked when will they answer they say when is my turn they will answer so it can be 1000years there's no exact time frame I am feeling scammed Can you please help me

Dear Fico2751,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No i didn't.

I send email to see what i need to do for withdrawal and noone is answering an email for 8 days now..and withdrawal is amount of deposited funds that i played and it is little smaller of amount i deposit

Thank you for your reply, Fico2751. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I send everything they have asked, dont have bonus and i want withdraw a amount that i have deposit. After rejeceting an withdraw first was approved then rejected i asked on chat why is that. They tell me to contact them via e-mail on the e-mail i have contact them on e-mail and for 15 days there is no answer.

can you please help me they Are ignoring my e-mail and my withdraw.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

They withdraw.

thank you

Dear Fico2751,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru