DuckyLuck Casino - Výplata hráčovy výhry se zpozdila.

No communication and has not finished the "verification process" or asked for additional information. Won’t release my winnings. Still show as pending. All documents requested were sent and clear.

Dear April613,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I have been approved and a new issue has come up-they are all saying something different. One claims my withdrawal is paid, another claims funds have been sent, yet another claims it’s with a processor and is delayed. they are being very shady!!

Dear April613,

Have you received your withdrawal from the casino yet?

No. They are claiming it is in processing after prior claim that it’s been paid. I withdrew money about 2 weeks ago and it was fine. With this one/ they’ve given me the run around. It seems with wire transfers they don’t know what they are doing. I’ve asked them to reverse it so I can do bitcoin to avoid this problem. 3 different reps, 3 different responses. And a promise to communicate by email with tracking for wire - which didn’t happen and now they claim it’s not been paid after stating that it has… fishy. If they refuse to reverse it, and it still goes unpaid, then they do not intend to pay it and are attempting to steal it. I’ve deposited quite a bit with this casino. There was no bonus involved either.

same response - they are delaying intentionally at this point.

Thank you for your reply, April613. Have you made any successful withdrawals before? Could you please advise if you've already received any confirmation regarding successful verification?

Did you accumulate your winnings with or without an active bonus?

Hi, yes- I’ve had 2 successful withdrawals before. I played with no bonus. The difference is- this was a wire transfer request. The bitcoins were no issue.

They’ve paid this out!!!

Had to of been a delay with their processor. All is well.

Dear April613,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru