Classy Slots Casino - Výhry hráče byly zabaveny kvůli pravidlu 30% maximální sázky.

Deposited with no bonus. Played only 10 p stake except for buying a bonus at an increment of 0.10 p around £6 from memory. Cash out but waited a week to be told rejected under the 30% rule. 

If I understand correctly, if you deposit £10 for example and play at 0.10 p per play and go down to a balance of 0.30 p then start winning, all your winnings will be cancelled because you made a play of more than 30% of balance at that point.

This must be wrong

Thanks

Paul

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"Betting rules

. You must bet according to the specific rules of the game you are playing.

. We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses for irregular play.

. "Irregular play" includes, inter alia:

Placing total bets equal to or greater than 30% of the value of the deposit currently in play."

I would like to emphasize that according to our fair gambling codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets

'Fair and safe casinos' are those that meet all criteria for 'fair casinos' and have also implemented measures that prevent players from accidentally doing something against the rules or their own best interests.

'Fair and safe casinos' should therefore prevent players from accidentally breaking the T&Cs, Bonus T&Cs, or doing anything else that might jeopardize the money in their player accounts. Specifically, 'fair and safe casinos' should:

Enforce maximum bet sizes, restricted games and other bonus conditions.

If software enforcement is not possible, each case should be judged separately, so that only players who have broken the rule knowingly and systematically to gain an advantage are punished.

Please, could you confirm for me that you were playing without a bonus? We will contact the casino and ask for their standpoint, right after your confirmation. Looking forward to hearing from you.

Best regards,

Petronela

Hi

Thanks for the email 

I confirm that no bonus was applied at all

Regards 

Paul 

@Paul, thank you very much for your quick reply. I contacted the casino regarding your confiscated winnings. Hopefully, we will receive a response soon and sort this case.

@Classy Slots Casino, thank you in advance for your assistance. I would like to emphesize that if software enforcement is not possible, each case should be judged separately, so that only players who have broken the rule knowingly and systematically to gain an advantage are punished. Looking forward to hearing from you.

We would like to ask the Classy Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello,

We will investigate the issue and update this post accordingly.

Regards

Classy Slots Casino

The review on the account was completed and yesterday the player winnings (less the funds returned to the balance, played and lost) was reinstated and withdrawal request was approved. 

Unfortunately, the player came online, cancelled the withdrawal, played and lost.

If you require further information, please let us know.

Regards

Classy Slots Casino

Many thanks for taking time to resolve this - Thank you great service

Yes, I unfortunately played on and lost but thanks anyway

Regards

Paul 

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.