CasinoSecret - Hráč zaznamená chybu ve hře a prohraje peníze.

I reported that I couldn't play the game due to an error,

and was advised to clear my Cookies and Cache.

Even after clearing them, I was still unable to play the game.

When I reported this, I was told to play a different game.

As a result of playing a different game, I no longer win anything.

Also, when the game errored out again, the amount of money lost was not refunded back to me.

エラーでゲームがプレイできないと伝えたところ

Cookieやキャッシュのクリアを進められ

クリアしたもののゲームはプレイできず

それを伝えたら他のゲームをプレイしろと言われました

他のゲームをプレイした結果全く当選が出なくなりました

また遊戯した時エラーが出た金額も返還されませんでした

Dear anosaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

Even if you want to upload your game history or screenshots

The login screen does not appear (it keeps loading) and I can't even log in.

The balance remains

I'm worried because this happened right after I sent a photo of my credit card for authentication.

You cannot provide information such as screenshots because you feel like you have been scammed.

ゲーム履歴やスクリーンショットをアップロードしたくても

ログイン画面が出ず(ずっと読み込み中になる)ログインすら出来ません

残高が残ったままですし

認証の為クレジットカードの写真を送った直後にこのようになったので不安です

詐欺にかかったような状態でスクリーンショットなどの情報を提供することが出来ないのです

I was finally able to log in, so I'll send you a screenshot of the error screen.

ようやくログイン出来たのでエラー画面のスクリーンショットを送信します

I played the game to check reproducibility and take screenshots for other games that had errors.

Since I lost all my balance, it is no longer possible to take screenshots.

Why does this happen even though I just reported an error?

This makes casino guru's safety indicators completely unreliable.

その他のエラーがあったゲームについて再現性の確認とスクリーンショットを撮る為ゲームをプレイしましたが

残高を全て失った為スクリーンショットを撮ることが不可能になりました

エラーを報告しただけなのになぜこのようになるのでしょうか

これではcasino guruの安全性の指標も全く信用なりません

I lost a lot of things in this dispute, including my balance, credit to this casino guru, credit to the online casino, and time.

There will be a huge number of screenshots, but I will finish by sending them all.

I'm so tired

You are so helpless against casino fraud and suspicion.

No matter what online casinos are doing behind our scenes, we won't be able to find out.

There are no trustworthy institutions that can investigate.

All we can do is cry and fall asleep

この係争で私は残高やこのcasino guruへの信用オンラインカジノへの信用時間など多くのものを失いました

スクリーンショットの数が膨大になりますが全て送信して終えます

もう疲れました

あなた方はカジノの不正や疑いに対してあまりにも無力だし

オンラインカジノ側が私達の見えない所で何をしていようとも伺い知れることはないし

信用出来る、調査をしてくれる機関も存在しません

我々は泣き寝入りすることしかできない

The error was not reproducible and the balance was gone.

I lost my balance, time, and credit card information

Regardless of the outcome of the dispute, please delete my casino guru and secret casino accounts once the dispute is over.

I would like my account information to be deleted rather than frozen.

I am worried if my personal information is left in the hands of an untrustworthy secret casino.

That's all the information I can provide

エラーの再現性は得られず残高はなくなりました

残高、時間、クレジットカードの情報を失いました

係争の結果がどうであれ終了後はcasino guruとsecret casinoの私のアカウントの削除をしてください

凍結ではなくアカウント情報を削除して欲しい

信用ならないsecret casinoに私の個人情報が渡ったままでは不安が残ります

私から提供出来る情報は以上です

Please stop this dispute due to no response.

Please close your casino guru account.

返信がないためこの係争を停止してください

casino guruのアカウントの閉鎖をおねがいします

Hi anosaa,

I regret that you feel we were unresponsive to your concerns. However, I must highlight that I sent you a message only four days ago. Therefore, suggesting that you are closing your Casino.Guru account due to my lack of responsiveness seems rather severe.

In instances where a player encounters a technical issue, we consistently request supporting evidence and strongly advise players to cease playing immediately. In your case, you opted to deplete your balance and requested the closure of your account.

Consequently, I am closing this complaint as rejected. Without the opportunity to investigate a case where you deliberately played down your balance to demonstrate a technical problem with the game, we are unable to proceed.

I regret that I couldn't offer more assistance.

PS: If you wish to close your CasinoSecret account, you need to contact the casino directly.