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GOOD EVENING I PLAYED NORMALLY FOR A LONG TIME AT THE CASINO IN EVERYTHING WAS A HAEA AND I HAD A WITHDRAWAL...SUDDENLY MY ZHTANE KYC I DO A JOY THEY SEND ME WHAT HAPPENED AND I KEEP PLAYING AND I WIN THE AMOUNT AND THEY WON'T LET ME WITHDRAW BECAUSE AFTER SUPPORT BUT NOTHING HAS CHANGED SUDDENLY ONE DAY I GO TO SEE IF SOMETHING HAS CHANGED AND I COULDN'T GET INTO ANYTHING I TALK TO ME AND THEY SAY THAT I HAVE MADE 2 ACCOUNTS WHILE I HAD MADE ONE OF MY OWN. I SEND A MESSAGE TO SECURITY AND THERE IS NO ANSWER HOWEVER, THE ISSUE IS THAT MY FATHER MADE AN ACCOUNT AT THIS CASINO WITH THE EMAIL I SENT THEM FOR KYC BUT IT HAS NOTHING TO DO WITH IT I THINK AND HE TOLD ME TO PUT MONEY INTO HIM TO PLAY LIKE I SENT HIM WITH MY OWN CARD CAN YOU TO HELP ME ?

ΚΑΛΗΣΠΕΡΑ ΣΑΣ ΕΠΑΙΖΑ ΝΟΡΜΑΛ ΑΡΚΕΤΟ ΚΑΙΡΟ ΣΤΟ CASINO IN ΟΛΑ ΜΙΑ ΧΑΕΑ ΕΙΧΑ ΚΑΝΕΙ ΚΑΙ ΑΝΑΛΗΨΗ...ΞΑΦΝΙΚΑ ΜΟΥ ZHTANE KYC ΚΑΝΩ ΜΙΑ ΧΑΡΑ ΜΟΥ ΣΤΕΛΝΟΥΝ ΟΤΙ ΕΓΙΝΕ ΚΑΙ ΣΥΝΕΧΙΖΩ ΝΑ ΠΑΙΖΩ ΚΑΙ ΚΕΡΔΙΖΩ ΤΟ ΠΟΣΟ ΚΑΙ ΔΕΝ ΜΕ ΑΦΗΝΑΝ ΝΑ ΚΑΝΩ ΑΝΑΛΗΨΗ ΜΕ ΤΙΠΟΤΑ ΜΙΛΑΓΑ ΜΕ ΤΟ ΣΑΠΟΡΤ ΑΛΛΑ ΤΙΠΟΤΑ ΔΕΝ ΑΛΛΑΖΕ ΚΑΤΙ ΞΑΦΝΙΚΑ ΜΙΑ ΜΕΡΑ ΠΑΩ ΝΑ ΔΩ ΕΑΝ ΑΛΛΑΞΕ ΚΑΤΙ ΚΑΙ ΔΕΝ ΜΠΟΡΟΥΣΑ ΝΑ ΜΠΩ ΜΕ ΤΙΠΟΤΑ ΜΙΛΑΩ ΚΑΙ ΜΟΥ ΄ΛΕΝΕ ΟΤΙ ΕΧΩ ΚΑΝΕΙ 2 ΛΟΓΑΡΙΑΣΜΟΥΣ ΕΝΩ ΕΓΩ ΕΙΧΑ ΚΑΝΕΙ ΕΝΑΝ ΔΙΚΟ ΜΟΥ.ΣΤΕΛΝΩ ΜΥΝΗΜΑ ΣΤΟ SECURITY ΚΑΙ ΔΕΝ ΕΧΟΥΝ ΑΠΑΝΤΗΣΕΙ ΑΚΟΜΑ ΤΟ ΘΕΜΑ ΟΜΩΣ ΕΙΝΑΙ ΟΤΙ Ο ΠΑΤΕΡΑΣ ΜΟΥ ΕΚΑΝΕ ΛΟΓΑΡΙΑΣΜΟ ΣΤΟ ΚΑΣΙΝΟ ΑΥΤΟ ΜΕ ΤΟ EMAIL ΠΟΥ ΤΟΥΣ ΕΙΧΑ ΣΤΕΙΛΕΙ ΕΓΩ ΓΙΑ KYC ΑΛΛΑ ΔΕΝ ΕΧΕΙ ΚΑΜΙΑ ΣΧΕΣΗ ΠΙΣΤΕΥΩ ΚΑΙ ΜΟΥ ΕΙΠΕ ΝΑ ΤΟΥ ΒΑΛΩ ΛΕΦΤΑ ΜΕΣΑ ΝΑ ΠΑΙΞΕΙ ΟΠΩΣ ΚΑΙ ΤΟΥ ΕΒΑΛΑ ΜΕ ΤΗΝ ΔΙΚΙΑ ΜΟΥ ΚΑΡΤΑ ΜΠΟΡΕΙΤΕ ΣΑΣ ΠΑΡΑΚΑΛΩ ΝΑ ΜΕ ΒΟΗΘΗΣΕΤΕ ?

Dear Pandah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify whether you and your father have both passed the KYC verification?

Do I understand correctly that €1,768 (dispute value) is being held in your account?

Have you accumulated your funds with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

only I do kyc, I haven't received a bonus and I don't know about the money, normally it must be because I can't get into the account!

μονο εγώ κάνει kyc δεν έχω πάρει μπόνους και δεν ξέρω για τα χρήματα κανονικά πρέπει να είναι γιατί δεν μπορώ να μπω στον λογαριασμό !

Thank you very much for your reply, Pandah. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Pandah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.