Cashalot Casino - Hráč nemůže vybrat výhru.

Îs a big scam , don t play here , Any chance to withdraw YOu r win , i try from 1 month to withdraw and every time cancel my wothdraw and sau choice new method , i left without method , îs a big scam

Dear mironbogdan375,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Which payment methods have you already tried to withdraw with and which payment method the casino recommended?

Looking forward to hearing from you.

Best regards,

Tomas

good evening, the account was verified, I made the deposit via VISA, I tried via Visa and then via MasterCard manually only the operator told me to wait for it to be resolved and nothing after that he told me to withdraw via astropay the same way after 1 week and 2 days it was cancelled, the operator's response was as the people from the department said, I did not receive any e-mail from payment that they canceled and why, I sent 2 e-mails but I didn't received no reply

I have all the conversations with the operators

Please send any relevant communication between you and the casino to my email at tomas@casino.guru

Thank you very much, mironbogdan375, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Cashalot Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello there,

Thank you mironbogdan375 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Cashalot Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Thank you very much

Hi Tomas, Peter!

Thank you for adding me to solve this problem.

Dear @mironbogdan375 I am very sorry that this situation has arisen I will try my best to help you resolve this. 

Let me know the full nature of the situation so that I can give you an answer.

Best wishes,

Affiliate Manager

Marina R***

Hello ! I was told on Saturday to withdraw again through astropay and that it will be resolved, nothing has been resolved yet, I'm still waiting

the withdrawal was canceled without receiving an e-mail explaining the problem, I was told that it would be solved, but I don't see anything changed, the same problem, why can only deposits be made via VISA but no withdrawals

so the problem is as follows, it's been 2 months since I tried to make a withdrawal and every time I try it takes too long only that the end result is the cancellation of the withdrawal and it's not explained to me what the problem is, plus every time I get he says to try another withdrawal method, I tried all of them that were offered to me and the same result is canceled, for what reason I don't know, what can I think when something like this happens? what confidence do you offer the players? it's good that there are no problems with deposits, I deposited via VISA but the withdrawals cannot be made for I don't know what reasons. on Saturday I was asked to cancel the complaint, but how can I do this as long as my problem has not been resolved. Thank you CASHALOT CASINO

Hello mironbogdan375 !

I'm very sorry that you are having this problem, but you have not passed KYC on the Astropay side.

That's why the system won't let your output through.

Please check if you have done everything and request your withdrawal again with our support team.

Best wishes,

Affiliate Manager

Marina R***

You know what îs Funny , because also MiFinity îs same problem with withdraw , i Can t resolve problem with astropay because no answer on e-mail , i see many complain about this , is

not Any chance to make withdraw , if you are serios you make withdraw also with VISA AND MASTERCARD

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hey, Peter .

Withdrawal for successful.

I am very sorry that we had this situation and we will try to change for the better only. 

Best wishes,

Affiliate Manager

Marina R***

Dear Marina, Thank you very much for the update. We will keep this complaint open until mironbogdan375 confirms their withdrawal has been successful. Please keep me informed about any further developments.

good morning, I want to say that the withdrawal with mifinity was successful, only that now I'm trying to withdraw from mifinity and I'm having some problems, thank you dear MARINA and I also want to thank the CASINO GURU team for their involvement and help offered, you are a very good team

Dear mironbogdan375,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter

We’ve reopened this complaint at the request of mironbogdan375. We received a message that the player made a withdrawal and it was canceled because they didn't make a deposit for 30 days. I would like to ask Cashalot Casino for their help in resolving this issue.

Thank you in advance!

I lost everyone back but I would like the following players to be careful or avoid this casino, it is not trustworthy, I do not recommend this casino to anyone, the chat is as bad as the casino, I DO NOT RECOMMEND THIS CASINO, thank you

Hi , Peter!

Thank you for allowing me to explain the current situation.

Dear @mironbogdan375 I am really sorry to hear that you are facing this problem again. Our system automatically sends players letters with the reason of withdrawal denial and in order to cancel this decision you need to contact our support team. Fortunately, this will not happen again as we have revised the conditions for withdrawals. 

Unfortunately, you have lost your entire balance and withdrawal is not technically possible. 

Once again we apologise for this situation.

Best wishes,

Affiliate Manager

Marina R***

Dear mironbogdan375, have you withdrawn the original sum that you filed the complaint for, or were these funds the entire balance you have lost? Thank you in advance!

I withdrew the amount, it was canceled and I decided to play, because I encountered only problems and I said that there is no chance to solve it with the cashlot people, I played them back

Dear mironbogdan375, I'm saddened to hear your case has gone this way. As you have played through your funds there is no longer any way that we could help you. Due to this reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.