BitFiring Casino - Hráčův účet byl uzavřen.

I wish i would of read this sooner but my account just got suspended for no reason i reached out to support and they said they could not tell me. This sucks especially when you were winning be careful now im begging to doughy all these casinos they are deceiving the players this is ridicules not fair now i have to wait and see becuse my account got suspended and i just sign up.

Hello luieayala9,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitFiring Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much was your balance when your account got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I had over $300+ in my account I deposited $100 then I played for about two hours and then all of the sudden I was blocked and when I made several attempts with the email they have me it comes back as not valid so as you can see I have not been able to have further communication because they won’t even allow me to chat either very disappointed.

Thank you luieayala9 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, luieayala9,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite BitFiring Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear BitFiring Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to get his account unblocked? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Hello, we have already solved this problem. It was on our side. The scam detection system failed, which caused a bug to appear. Programmers have fixed this bug. The user was unblocked. You already have a more detailed review on your site in the reviews about our casino. Once again, we apologize for the mistake.

Hello, BitFiring Casino Team,

Thank you for your explanation and the update.

However, complaints and user reviews are two different things, that are managed by different Casino.Guru Teams. Not all information flows to the Complaint Team immediately or the opposite.

Dear luieayala9,

Can we consider your issue successfully resolved based on your user review?

Dear luieayala9,

Based on your user review posted on casino.guru website (available HERE), we consider your issue successfully resolved, so we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

In case of any questions, feel free to contact me at branislav.b@casino.guru.

Thank you, BitFiring Casino Team, for your cooperation.

Best regards,

Branislav, Casino.guru