BetVili Casino - Hráč se snaží vybrat své výhry.

I won over 2 years ago about 25 000e. We made deal that i can withdraw 500e per week. Few months i got 500e pewr week as promised.

But after that all kind of pretext started and now they have almost 18ke my monies and casino seems closed.

All KYC etc is done and accepted.

I can send more detailed details by email.

Can you help me with this case?

Dear TLTL,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you received the last payment?

I tried to access the casino's website and it is not working. Do you still have access to your account? If not, when was the last time you could use your account?

When was the last time you were in contact with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear TLTL,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.