Bettilt Casino - Hráč má potíže s výběrem svých výher.

They cancel my withdrawals all the time, it's been over 2 weeks and still haven't got the money they say it's the bank's fault etc

Dem inställer mina uttag hela tiden, det har gått över 2 veckor och har fortfarande inte fått pengarna dem säger att det är bankens fel osv

Dear Endrik,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Several factors such as geolocation, and contracts with the payment providers, and even actual situation on the world all have a major influence. Could you confirm that this was your first attempt for a withdrawal? Did you pass the KYC verification in the past?

Additionally, could you please forward me any relevant communication between you and the casino to kristina.s@casino.guru? Or you can post it here, if you like.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for our reply.

Best regards,

Kristina

No have made about 4 attempts and they say all the time that it did not go and did not go, now they have removed withdrawal methods that I can use. I am kyc verified and have been there for 2 weeks now. But just be aware of having to write to them every day and ask if you can't make withdrawals all they tell me is send us an email and we will help you.

Nej har gjort ca 4 försök och dem säger hela tiden att det inte gick och inte gick, nu har dom tagit bort uttags metoder som jag kan använda. Jag är kyc verifierad och har varit det nu i 2 veckor. Men blir bara less på att måste skriva till dem varje dag och fråga vrf det inte går att göra uttag det ända dem säger till mig är skicka en email till oss så hjälper vi dig.

Had a withdrawal that was on hold with it being canceled yesterday due to them claiming that my bank did not accept it.

Hade ett uttag som stog på vänta med den blev avbruten igår pga att dem påstår att min bank inte accepterade det.

Thank you very much Endrik for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Endrik,

I looked at your complaint and will do my best to help you.  I would like to invite Bettilt Casino into this conversation. Can you give us some explanation of whole situation and why is this player experiencing problems with withdrawal? Thank you in advance for the reply.

They apparently did not know what to do anymore

Dem svarade tydligen inte vet inte vad jag ska göra längre

We would like to ask the Bettilt Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hello dear Casino Guru,

Has the Customer service already informed the customer, the withdrawals are not cancelled by us, they were processed but were return by is bank provider. The finance department even allow for him to withdrawal by other method since this issue persist. Still, all the withdrawals requested by the customer by the same method, we do processed them. The issue comes from is bank provider but we already offer the solution to withdrawal by other method.

Best regards,

Bettilt team

Dear Endrik

Unfortunately, neither we nor the casino can influence the choice of the payment method in any way. Variety and accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. Can you please try to choose another payment method to withdraw your winning? Thank you in advance for the reply.

Dear Endrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

So now I have made 2 withdrawals with a certain card and both of them are SEK 5000, because usually they cancel more than 2 withdrawals at the same time, but I hope it works now.

Så nu har jag gjort 2 uttag med ett visa kort och båda av dem är på 5000kr, för vanligtviss så avbryter dem mer än 2 uttag sammtidigt, men jag hoppas det funkar nu.

Hello dear Casino Guru,

As previously indicated by Customer Service, the withdrawals have been processed by Bettilt, however, they were returned into the customer´s Bettilt account by the bank provider. Please note that it was suggested by the Finance Department, for the customer to request his withdrawal using an alternative method, in order for him to receive his funds. However, those recommendations were not followed by the user, who keeps requesting the withdrawals using the same method. In addition to that, taking in account that the user requested another withdrawal by the same method where the issue persists, we remind that after making the withdrawal request, it will be processed within 72 hours. After processing, it takes between 3 to 5 working days to receive into his account.However, due to the fact that the issue arises from the bank provider, we kindly advise once again for him to use an alternative method to withdraw such as bitcoin for example. Thank you for understanding.

Best regards,

Bettilt team

you wrote to me that I can make withdrawals with visa cards also did before with mastercard and you suggested that I should do with bitcoin or visa cards

ni skrev till mig att jag kan görs uttag med visa kort också gjorde innan med mastercard och ni förslog att jag borde göra med bitcoin eller visa kort

u see they told i that i can take out with visa card

now I have received 1000euro, but now they are on and cancel them again

nu har jag fått 1000euro, men nu håller dem på och avbryter dem igen

Hello Endrik,

Do I understand you correctly? You withdrawal was cancelled again even after you try to requst your withdrawal using an alternative method? Thank you in advance for the reply.

I took out 1000euro already with a show card but now they canceled my last withdrawal but will see maybe they accept my new one tomorrow

Jag tog ut 1000euro redan med ett visa kort men nu avbröt dem min sista uttag men får se kanske dem accepterar min nya imorgon

Hello Endrik,

Is there any news regarding your case? Was your last withdrawal successful? Thank you in advance for the reply.

No, they say that it is the wrong number I have inserted but know that it is the right number, I have to wait another month to get some money it has taken 2 months and has only received 1000euro

Nej, dem säger att det är fel nummer jag har satt in men vet att det är rätt nummer, måste jag vänta en till månad för att få ut lite pengar det har gått 2månader och har bara fått ut 1000euro

Hello Bettilt team and Endrik,

We need the help of the casino to discover what exactly happened and what is a reason, why they didn't pay you. Thank you.

Hello Casino.guru

As we already informed, this situation does not come by the part of Bettilt, the withdrawals are processed and return by the visa provider with wrong data, we do not have access to outside information of the visa provider, so we cannot give more details unfortunately.Please note that we were advised by the Finance Department for you to request your withdrawal via Bitcoin, alternatively to visa card.

Best regards,

Bettilt team

Dear player,

Please follow the casino instructions to speed up the payout process. Update us, when money are received. Thank you in advance.

so now I made two withdrawals both at 500euro made the withdrawals with show cards

så nu gjorde jag två uttag båda på 500euro gjorde uttagen med visa kort

Hello Endrik.

Could you please tell us what's happened with your withdrawals. Were the withdrawals successful?

No, unfortunately, they interrupted again

Nej tyvärr, dem avbröt igen

Please Bettilt Casino representatives, would you explain what happened?

We would like to ask the Bettilt Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Casino.guru

As the customer support as informed: We inform you that your withdrawal was canceled due to incorrect data and the funds are available in your account.

Please note that the withdrawals were processed by Bettilt, however were returned by the visa provider with wrong data.Please note that we were advised by the Finance Department for you to request your withdrawal via Bitcoin, alternatively to visa card, which is quite effective for users from Sweden.Thank you for understanding.

Best regards,

Bettilt team

I get the same answer every time, however, that I use show cards and insert the correct card number

Får samma svar varje gång dock att jag använder mig utav visa kort och sätter in rätt kort nummer

I understand your frustration Endrik, but please note that the bank may decline some transactions. Is there any chance that you will try the bitcoin transfer? Bitcoin transactions are made without a problem, and it would be the simplest solution.

Do not have a bitcoin account and do not want to do it because I already have so many banks

Har inte bitcoin konto och vill heller inte göra det för har redan så många banker

You can create the account make a transfer and then close it. But I am afraid that in this situation we can't help you. Every casino has in their terms and condition the rule saying that some payment method may be unavailable temporarly and in this case you should make an withdrawal in alternative payment method. You can try another bank but my opinion is that bitcoin transfer is fastest and simplest solution.

Dear Endrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Because we didn't hear back from Endrik and because we can clearly see that the casino was trying to help Endrik since the beginning. We decided to reject this complaint.