BacanaPlay Casino - Hráč nemá přístup ke svému kasinovému účtu.

I won free spins during a round, but I was unable to play because they closed the game. Now, I cannot log in. This is very frustrating.

I have a screenshot and the round id but I can't submit it.

Ganhei giros grátis durante uma rodada e não consegui jogar porque fecham o jogo. Agora não consigo fazer o login. Muito chato isso.

Tenho print da tela e id da rodada mas não consigo submeter.

Dear anamattar1967,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BacanaPlay Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly you were playing with a casino bonus in a game called ChilliPrizePots when you suddenly lost access to your casino account?

Could you please advise if you contacted casino support? What reply have you received?

You can submit screenshots directly in the complaint thread, alternatively, send me the information to tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Sorted out. I was able to log in and play normally. Thank you very much.

Resolvido. Consegui logar e jogar normalmente. Muito obrigado.

Dear anamattar1967,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru