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I have a problem with my account..it won't let me in and tell me account blocked..error 2022 mode..I would like to play on this site again ..thanks ..

Ho un problema con il mio account..non mi fa entrare e mi dice account bloccato..modalità error 2022..vorrei giocare su questo sito ancora ..grazie..

Dear alexferretti1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

Are there any funds being held by the casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi..they blocked me because my brother made an account but we don't live in the same house..how can I unblock me? .. I would like to play on that site again ... help me

Ciao..mi hanno bloccato perché mio fratello ha fatto un account ma non viviamo nella stessa casa..come si può sbloccare?..vorrei tornare a giocare in quel sito...aiutatemi

I do not remember but the account seems to me from December 2021, I have never withdrawn and I played everything .. even sports betting ..

Non ricordo ma l'account mi sembra da dicembre 2021,non ho mai prelevato e giocavo a tutto..anche scommesse sportive..

Was your account successfully verified in the past, please? Have you completed the KYC verification?

Dear alexferretti1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.