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Hello again Matej: I have been playing in x-bet for several days because they have already taken away the restriction of games in Spain after 6 months (as you will remember)

`` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` `` Well, I have pending withdrawals for 1600 euros with my account already verified and now they tell me to give them a Skype ID for a video call to Check my identity

I think this is too much because I do not understand Skype or anything like that and I already sent the requested documents and they gave me the OK, as well as I have already paid some withdrawals, but this Skype I have no idea what it is.

Can you help me please

Greetings and thank you

hola de nuevo Matej: llevo jugando en x-bet varios dias porque ya me quitaron la restriccion de juegos en España al haber pasado 6 meses (como usted recordara)

```````````````````````````````````````````````````````````````````````Pues bien , tengo retiros pendientes por 1600 euros con mi cuenta ya verificada y ahora  me dicen que les de una ID de Skype para una videollamada para comprobar mi identidad.

Creo que esto es demasiado porque yo no entiendo de Skype ni nada de eso y ya mande los documentos solicitados y me dieron el OK, asdemas ya me han pagado algunos retiros , pero esto de Skype no tengo ni idea de lo que es.

Podria ayudarme por favor

un saludo y gracias

Hello Jose.

I am very sorry that you are experiencing issues again. In some rare cases, the casino may ask for Skype call or pictures with ID (with local newspaper/in front of house etc.). The best and only way to deal with this is to cooperate. 

Just tell them that you can’t speak English and ask them to speak with a Spanish speaker during the call. They would probably ask you questions about your gaming. Don’t be afraid. It is better to be alone during the call. 

Dear Jose,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.