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That I had €70 that I had won and they don't appear to me, my account is at 0 and I haven't gambled, huh, and they tell me that he has gambled

Que tenía 70 € que los había ganado y no me aparecen la tengo la cuenta a 0 y yo no me los he jugado eh y me dicen que me los ha jugado

Dear Becky19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication to petronela.k@casino.guru?

Please confirm that you haven’t provided access to your account to anyone else. Were your winnings accumulated with or without an active bonus?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Becky19,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.