Wheelz Casino - Hráčův účet je zablokován a žádá se o vrácení peněz.

Hello following a deposit my account on the wheelz casino was blocked for verification. 2 deposits of $100 were made to my account the first $100 came from my own bank account and the second from a friend's bank account we provided all the documents requested for verification

the only document that is always refused is the bank statement which does not belong to me. the reason he gives me is that the first and last name on the bank statement is different from the one present in my wheelz profile which is normal because the bank account does not belong to me it will never be with the correct

what I want is for the amount we deposited at the casino to be refunded in full

Dear lapointealex52,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions of the casino, and this is what I found:

 4.13 - In relation to deposits and withdrawals of funds into and from Your Account, you acknowledge that you shall only use such credit cards and other financial instruments that are valid and issued by lawful institutions and that legally belong to you. We retain the right to prohibit the use of company credit cards.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. It is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

for the moment the account can remain blocked that doesn't bother me I just want to get back my $200 that I deposited on the wheelz casino if they can't unblock my account they can at least give me back my deposit

Thanks for your reply.

I apologize but we are unable to help you with third-party deposit issues.

I would recommend you use payment methods in your name only in the future to avoid similar issues.

I would recommend you ask for a refund of your funds and recommend your friend contact the casino and ask for a refund as well.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with this or any other casino in the future.