Wazamba Casino - Hráč se potýká se zpožděným výběrem.

On May 6th, I mistakenly deposited €503 into my Wazamba Casino account. I immediately contacted Live Chat. He referred me to a VIP manager. I wrote to a VIP manager, who has been putting me off since May 7th and hasn't answered me for 5 days. According to the terms and conditions, I have to wager the deposit once before I can withdraw it. Please help, as I seem to be being ignored. Thank you in advance for your effort

Kind regards

Dietmar K***

Ich habe am 6.Mai irrtümlich 503€ auf mein Wazamba Casino Konto eingezahlt. Nahm sofort mit Live Chat Kontakt auf.. Dieser verwies mich an vip Manager. Habe mit einem VIP Manager geschrieben, dieser vertröstet mich jetzt seit 7. Mai & antwortet mir seit 5Tagen nicht mehr. Laut AGB muss ich 1x die Einzahlung umsetzen, bevor ich sie auszahlen lassen kann. Bitte um Hilfe, da ich anscheinend ignoriert werde. Vielen Dank im Voraus für Ihre Mühe

MfG

Dietmar K***

Dear dietmarkoestler1971,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. All regulated casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. The deposit wagering requirements are usually 3-10x the value of the last deposit, and it isn't anything unfair. I have also checked the casino’s withdrawal rules in the T&Cs and I found this:

6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than USD 0.50 (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer. Exclusion for Japan is that Live casino games minimum funds rollover before a withdrawal is x5 (five).

I suggest you fulfill the requirements, otherwise, you won’t be able to request the withdrawal.

Looking forward to hearing from you.

Best regards,

Kristina

Dear dietmarkoestler1971,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.