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All of a sudden out of nowhere my bet is changed without me doing it, without any confirmation, nothing. I went from $1 a spin to $49 a spin, when I contacted the casino they told me I had done it. During a tournament at $1 a spin, it logged me out and logged me back in at $4 a spin. I did not do this and I will never play with this cheating casino again. I hope they are shut down!

Dear audreyeverdeane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to petronela.k@casino.guru? Have you stopped playing right after the incident?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear audreyeverdeane,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.