Vegas Casino Online - Výběr hráče byl zpožděn.

Trace ID 5595175 for $500.00 requested date 6/12/21. Trace ID 5602137,5602138, $1,700.00 6/17/21. Is it even legal to hold legitimate winnings for over 1 month now going on two (2)?. I won fare and square. Why won't this casino send me my honest winnings?

Dear Andre,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Is the delay an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Andre,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you, thank you and thank you. After feeling soooon self conscious about ask for something that belonged to me. (My winnings ) they finally sent me my $500 after nearly one month. Be that as it maybe, they haven't released my $1,700.00 trace UD # 5602137,5602138. Why would I return to this kind of platform after receiving this kind of (, customer,) service, if you will. Even in your response to me, this kind of with holding winnings is usual.

Thank you very much, Andre, for the update.

The least I can do now is to keep this case opened till your further confirmation regarding the second successful withdrawal. Please keep me informed.

Hello Andre,

Have there been any developments since our last conversation?

Thank you very much, Andre, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

PS: I have corrected the disputed amount from $2,200 to $1,700.

Hello Andre,

I looked at your complaint and will do my best to help you. I would like to invite Vegas Online Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Vegas Online Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.