TrueFortune Casino - Hráč je nespokojen s poplatky za vklad.

I deposited $25.00 and they took out $41.00, I have emailed then x3 and got asked to send a screen shot, which I did x2 and have heard nothing back from them. I am going to annoy them until I hear back and get my money back. I'd advise no one to join this casino, how dare they take money from my account and think that's OK, it's unexceptable and I am going to take further action if I do not hear back from them and get my money back.

Dear hottonlynda66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise in which currencies are your accounts held (bank and casino accounts)? Have you tried to communicate this issue with your bank? Usually, international transaction fees are managed by the banks.

Also, could you please clarify what the disputed amount represents as it'đ different from the one mentioned in your first comment? 

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear hottonlynda66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.