Stelario Casino - Hráčův účet byl zrušen poté, co bylo zjištěno, že má jiný blokovaný účet v sesterském kasinu.

I won 8k euro and casino decided to block my acc and just returned my deposit 99.5 euri, cause I have already blocked account in another casino (Dozen), I didn't know that it is one network, and this is absolutely unfair. I'm sure that in case of loss, there is no any moneyback.

The security service of the Stelario project conducted a detailed check using your NEWBIE login.

This login has not passed the casino security check.

Stelario casinos and Dozenspins are partners, have one license.

Dear Artem,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Please advise if you have requested closure of your other casino account and what was the reason? 

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Artem, for forwarding the relevant communication. I understood that you have requested your account at Dozen Spins Casino to be closed due to a gambling problem, could you confirm it please? If that’s the case, I’m afraid there’s nothing we can do for you. 

Dear Artem,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.