Sportsbet.io Casino - Vklady hráče nebyly nikdy připsány na jeho kasinový účet.

Hello How are you?

I deposited 1500 and 3300 on sportsbet.io on Feb/28/2021. My has been taken from my account but was not deposited into my sportsbet.io. I contacted them several times and submitted all the proof of payment but no response from since them. I am so upset with them. can you please accept my compliant and help me to resolve my issue.

Thank you

Dear Murali,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with a payment receipt to petronela.k@casino.guru. I know you’ve forwarded already your bank statement, unfortunately, I couldn’t identify the payments of 1,500 INR and 3,300 INR.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Murali,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.