Dear Boss78,

Thank you for your feedback! We’re glad to hear that you enjoy our selection of games and the variety of providers we offer. We’re sorry to learn that your experience with wins hasn’t met your expectations despite your deposits.

Regarding RTP (Return to Player), it’s important to note that RTP values are determined by the game providers and are set to reflect a long-term average. Outcomes in the short term can vary significantly due to the random nature of games. That said, we want all our players to have an enjoyable and rewarding experience, and we truly value your input.

If you have any concerns or would like assistance with your account, please don’t hesitate to reach out to us at vip@rooster.bet. We’re here to help and ensure you have the best possible experience. Thank you for playing with us!

Best regards,
The Rooster.Bet Team

Dear Mirsad,

Thank you for your feedback and for sharing your experience. We sincerely regret that you have experienced any difficulties and assure you that we pay close attention to every request to ensure that our players have the most comfortable gaming experience possible!

We have thoroughly checked your situation and want to assure you that all bonus offers that are sent are accompanied by detailed terms and conditions for their activation. Our goal is to ensure that all offers are fair and transparent. We are sorry if the terms of the bonus have caused any misunderstandings and we are ready to answer any questions to clarify the situation.

As for your request to close your account, we understand that this is an important step and we are always ready to help our players in this case. However, for the safety of each user, account closure requires certain procedures to be followed. We always provide all the necessary information and assistance to make this process as clear and convenient as possible.

We encourage you to contact our support team via chat or email at support@spadesqueen.com if you have any unresolved issues or need additional information. We sincerely strive to find a solution that is comfortable for you and will do our best to correct your impression of our service.

Thank you for sharing your experience. It helps us to become better and improve our services for all players!

Best wishes,
SpadesOueen, your royal manager