PlayOJO Casino - Hráč kritizuje falešnou reklamu bonusu.

When you open the Ojo-Casino page, a revolving ad "Book of Dead´n" with free spins will appear immediately if you deposit at the casino.

When I had deposited that point it didn’t come anymore and I also lost the money I was playing. It also often happened that I was unable to log in for some reason.

I complained to them about that bidding game and it took many days to get an answer. The answer was, "don't go ticking the bonus point."

How a new player knows. Sounded fake to me. Then later, after complaining that I would let others hear about the cheat, I gave 10 rounds to some other game but not to the one that is officially featured. I will never go to this casino again.

Kun avaa Ojo-casinon sivun heti tulee esiin kiertävä mainos "Book of Dead´n" ilmaiskierroksilla jos tallettaa casinolle.

Kun olin tallettanut sitä kohtaa ei enää tullutkaan ja menetin myös pelaamani rahat. Usein kävi myös niin että ei pystynyt kirjautumaan sisään jostain syystä.

Valitin heille tuosta tarjouspelistä ja vastauksen saaminen kesti monta päivää. Vastaus oli seuraava:" ei saa mennä ruksaamaan bonuskohtaa".

Mistäs uusi pelaaja sen tietää. Kuulosti tekaistulta mielestäni. Sitten myöhemmin valitettuani että annan muiden kuulla vilpistä, niin antoivat 10 kierrosta johonkin muuhun peliin mutta ei siihen joka näkyy virallisesti esillä. En ikinä enää mene tälle kasinolle.

Dear Sirpa,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you specify which exact bonus you tried to redeem? Have you deposited any funds into your account, or it has been a No Deposit bonus? Have you redeemed any promotional offers in this casino in the past?

Please understand, that we can’t penalize the casino for not giving you a bonus automatically. I can only recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

I wish I could be of more help, unfortunately, there’s not much we can do for you in this matter.

Best regards,

Petronela

Dear Sirpa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.