N1 Casino - Hráč čelí omezením výběru v kasinu.

Dear Casino Guru Team,

Unfortunately, I have a problem with N1 Casino.

I have €100 that I would like to withdraw, but currently, it can only be done via bank transfer.

No Mifinity, no Paysafecard, just bank transfer.

In other N1 Interactive Casinos, I have the option to use Mifinity.

Mifinity itself advertises this: https://www.mifinity.com/n1casino-de/

After multiple inquiries in the chat, I was told that Mifinity is no longer available for German customers.

Can you help me?

Thank you very much and I look forward to your response!

Liebes Casino Guru Team,

leider habe ich ein Problem beim N1 Casino.

Ich habe dort 100€ die ich gerne auszahlen möchte, jedoch wird mir dies nur per Banktransfer ermöglicht.

Kein Mifinity, kein Paysafecard, nur Banktransfer.

In anderen N1 Interactive Casinos habe ich die Möglichkeit Mifinity zu nutzen.

Mifinity selber wirbt damit: https://www.mifinity.com/n1casino-de/

Auf merhmaliger Nachfrage im Chat wird mir gesagt, dass Mifinity für deutsche Kunden nicht mehr verfügbar ist.

Können Sie mir helfen?

Ich bedanke mich vielmals und freue mich auf Ihre Nachricht!

Dear Gr33ndoc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals before?
• Could you please clarify why you can't use the bank transfer option?

I am afraid that we are not in a position to force casinos to process withdrawals via payment methods they do not support and you will have to reconsider using the bank transfer anyway.

Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina!

Yes, I have paid out via Paysafecard before, but unfortunately this method is not available either.

Then unfortunately there is nothing you can do and I will avoid this casino in the future.

Thank you very much and I wish you all the best!

Best regards

Hi Kristina!

Ja ich habe früher schon einmal per Paysafecard ausgezahlt, leider ist diese Methode auch nicht verfügbar.

Dann kann man da leider nichts machen und ich werde dieses Casino in Zukunft meiden.

Ich bedanke mich vielmals bei dir und wünsche alles Gute!

Liebe Grüße

Thank you for your reply, Gr33ndoc. Do I understand correctly that you are no longer interested in proceeding with this complaint?

Dear Gr33ndoc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.