MostBet Casino - Hráč neobdržel cashback bonus.

The Mostbet Casino has not credited the 10% casback to my account, even after my first deposit. The support, as always, seems to be unaware of anything. Very unprofessional considering that there's an advertisement about it in my account!!!!

Casino Mostbet nepřipadalo na účet casback 10% ani já 1 vklad . Support Ako vždy o ničem neví . Velmi neprofesionálně přitom že reklama v účtu je !!!!

Dear picinacicina,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MostBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you checked the Terms and Conditions of the casino cashback bonus on the MostBet website?

One of the rules states the following:

3.Cashback is credited to all mostbet.com Participants who, during the duration of the event (from Monday 00:00:00 to Sunday 23:59:59, UTC+3) bet more than CZK 600 (or the equivalent in the account currency) in the Casino, upon meeting the other conditions of the Promotion.

Have you made bets over the amount mentioned in the Terms in the previous week?

What was the reply from customer support regarding your complaint about the error in the cashback bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronica

Dear picinacicina,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MostBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you checked the Terms and Conditions of the casino cashback bonus on the MostBet website?

One of the rules states the following:

3.Cashback se připisuje všem Účastníkům mostbet.com, kteří během trvání události (od pondělí 00:00:00 do neděle 23:59:59, UTC+3) vsadí v Casinu více než 600 CZK (nebo ekvivalent v měně účtu), při splnění dalších podmínek Promoakce.

Have you made bets over the amount mentioned in the Terms in the previous week?

What was the reply from customer support regarding your complaint about the error in the cashback bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I spent a total of 1,200 euros and 600 crowns last week, but no funds were credited

Ano celkem sem presazel 1200 euro a 600 korunza minulý týden avšak žádné prostředky nebyli připsané

Please forward me the transcript of your communication with customer support regarding the cashback bonus. My email address is veronika.l@casino.guru. Alternatively, you may post screenshots here.

Also, please send me your betting history for the last week in Excel format, where your bets, wins and losses will be visible. You may request it directly from the casino.

Dear picinacicina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.