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Dear Joanne,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Are you experiencing difficulties withdrawing your winnings to Mastercard or the website itself has not been working properly? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Joanne,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.