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I can't withdraw I have months if I can do it and I need your help

No puedo retirar tengo meses si poder hacerlo y necesito de su ayuda

Hello marceloquimi10,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I'm trying to get the verification already, but I haven't heard anything yet about the withdrawal. What else should I do to withdraw?

Intento sacar ya Ise la verificación pero no eh sabido nada aun sobre el retiro q más debo hacer para retirar

Hello marceloquimi10,

Please note that you won't be able to withdraw your balance and your request will be keep rejected until you finish the verification process.

Can you please advise when did you begin the process and which documents have been approved and which one are still pending?

Dear marceloquimi10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.