Jackbit Casino - všeobecná diskuze (strana 2)

Dear, 1977punk

If you reach out to the support team, your case should already have been forwarded to the appropriate team therefore it will be solved for you

But meanwhile, please send us your username so we can prioritize and fix it ASAP

Jackbit Casino will also give you some bonus for the inconvenience, but that may not be our fault and it can be any other issue regarding blockchain, payment, etc. We will find it out and solve it as we mentioned, send us more details regarding your account

Information regarding the deposited amount will help us as well if you don't already send it to our support please send the information there

Kind Regards,

Username is 1977punk. I gave all the info that I was told they needed on 08/04/23...last Friday night, a couple hours after I made the BTC deposit.

I was told that it was forwarded and that I would hear from someone regarding my missing deposit in the range of 5 hours to several days.

So far, 08/10/23, I have not been contacted by anyone regarding this issue.

I certainly do appreciate your help. I usually try to add all the good things I like about the casino in on my complaints to be fair, but honestly, I have not had a chance to gamble at JackBit yet. This was my first deposit and I can't recall how I ended up there, because it wasn't free spins or whatever. I believe it was a good review.

So, my first interaction with the casino was my deposit going missing and then waiting for support to contact me and then posting here when I felt I wasn't being heard.

Also, I am always glad to go back and say 'the casino made this right' or whatever when that happens in situations like this and I'll be glad to do that with Jackbit if/when this gets sorted.

Thank you again for your time and your help in this matter.

*Edit* I had the transaction date as Saturday 8/5 but it was Friday 8/4

Dear, 1977punk

We have checked your issue with the appropriate team

We got informed that HASH is needed to solve your issue and to confirm that you really made the transaction to the Jackbit Casino wallet

Kindly ask you to provide the above information and it will be solved as soon as possible as we mention in the previous message

Best,

Just want to reiterate that this is all info I originally gave to support in chat within 2 hours of making the deposit. You can use the link below where you know it's legit or copy it directly

Hash:

bc2777ee67bff19966074a135e040b124ff75bb8efa36a8813ea0459616d877a

View hash on block explorer:

https://mempool.space/tx/bc2777ee67bff19966074a135e040b124ff75bb8efa36a8813ea0459616d877a

This is all the same info I gave Jackbit support on Friday 8/4/23 within 2 hours of my deposit not being credited to my account. Your post seems to imply y'all have just been waiting on me to provide the pertinent information and that is not accurate.

Still nothing. No money on my account, no contact from support.

Dear, 1977punk

As the appropriate team checked the information, Jackbit Casino never received the funds you claim were sent to your player account wallet

You will be gifted by cash bonus (The same amount you claim was sent to the player's BTC wallet) from Jackit Casino for the excellent look of the casino

We can see that player made the mistake or it was done for another reason but the casino still gave the bonus to the player

We want to warn you to be careful when depositing the funds, of course, if that was done by mistake

Best,

Access to the account was blocked without explanation. The account has been verified. Technical support does not provide any feedback.

Dear exaggerate2020,

Regarding Jackbit Casino T&C, Russia is restricted, therefore you aren't available to play but you are available to withdraw your funds from the casino

Best,

Hi Jackbit.

You say that Russia has restrictions, but when I went through verification on your site, no one told me about this, neither in the chat on the site itself nor by mail, no one notified me about this.

At the same time, I passed the verification and continued to use the site and could withdraw funds, but yesterday morning I simply could not log into my account. They couldn't help me in the chat.

Currently, when I try to log in, a message appears stating that the user has been blocked. You can see at screenshot.

Dear exaggerate2020,

You have access to your account therefore you can process your transactions

Thank you for your patience

Best,

That's good to hear. I will now try to log into my account and withdraw funds. What happens to my account after I withdraw my funds?

Perfect,

Unfortunately, your account will be closed per the company's decision

Wish you great luck!

Best,

Hi, I'm glad to see that the problem has been solved and you can withdraw your funds without any problems. Could you let us know when that happens ? 🙂

Hi, Jaro.

Yes, I confirm that at the moment I have withdrawn all my funds. I was given access to the account and after a successful withdrawal it was blocked again.

Thank you for your help. I was able to withdraw my funds.

Great, if only every casino dealt with situations like this promptly. I hope you'll do better in the future and be more careful and check the restricted countries in the Terms and Conditions and also ask about it in the live chat or support. I don't think anything like that can happen in this case and you will be sure where you can and can't play. 🙂

Hello, can't withdraw money, access to withdrawal is denied. Verification passed, video request passed too. Messages are not answered.

Login: kristas441

Hi, could you please pay attention to the case with https://casino.guru/profile/329795/kristas441 . It seems he has the same case as me.

It's in this discussion, but I'll duplicate it just in case:

Hello, can't withdraw money, access to withdrawal is denied. Verification passed, video request passed too. Messages are not answered.

Login: kristas441

Reply to Jackbit's message in this thread