Betsolino Casino - všeobecná diskuze (strana 16)

The casino is not under any protection. If the complaints against it are not resolved, then its safety index will change. The fact that it is marked as fresh does not mean that if it does not try to pay players and solve the problems that it will not be penalised. 

Oh, could you please let us know what they replied to you and how this whole process is progressing now that you have reported it please ?

Well, after reading through everything, my hope is completely gone, just like everyone else here! And the sad thing is that we have been writing here for 2, 3 or more weeks, complaining, but nothing has changed! Absolutely nothing.

This naturally raises the question of whether it is of any use at all to file a complaint.

For many it is the only option and they expected too much from CasinoGuru.

That you could solve this.... Betsolino doesn't respond to your inquiries either, so the question is why is it still rated 6.8?

Also nachdem ich allkes mir durchgelesen habe ist meine Hoffnung komplett hin , genau wie bei allen anderen hier! Und das traurige ist das wir hier seit 2 , 3 oder mehr Wochen schreiben , beschwerden sich aber nichts ändert! Und zwar rein gar nichts.

Das stellt sich natürlich die Frage ob es überhaupt etwas bringt eine Beschwerde einzulegen.

Es ist für viele die einzige Möglichkeit und da erhoffte man sich zuviel von CasinoGuru.

Das Sie das lösen könnten ....Auf Eure anfragen reagiert Betsolino ja genuso wenig deshalb die Frage warum eben immer noch 6,8 bewertet?

always the same, crazy 😀

immer wieder gleich , Wahnsinn 😀

Because so far it has only one unresolved complaint. When the other complaints are closed as unresolved, then the safety index will change. Not before. According to what I have seen some complaints have already been resolved by the casino a month ago and I would be very happy if it was like that. 

Unfortunately, we can't force the casino to do anything and even though we try to do our best for the players, it may not work out. So even though the players have hope in us, if the casino doesn't want to do anything, it's hard to move forward. 

Your complaint is open and the casino will be contacted shortly, so just wait and see what happens. 😕

My complaint is closed, and it’s not solved. I hope the other players who set up a complaint will be solved successfully.

That's very sad, we'll see what the others do, but if you didn't get an answer then I don't know how the casino will proceed in other cases. 

I would also like to see this to a successful conclusion. 😕

I constantly get advertising from this casino. It also belongs to Betsolino so be careful

von diesem Casino bekomme ich ständig Werbung. Gehört auch zu Betsolino also vorsicht

I think someone mentioned it here in the thread and also has an open complaint with this casino on our site. I would very much like to say and believe that everything will be solved without further problems but I don't want to promise it in order not to mislead the players unnecessarily. 

I hope that someone will come with a positive update. 🙁

Unfortunately, Irina will not be able to give an update; she writes the same thing to everyone.

You have to write an email to get an update, hahaha... there is no answer to email

Unfortunately, nothing is happening with my complaint

Irina wird leider kein Update geben können, sie schreibt jedem das selbe.

Man soll eine Email schreiben um ein Update zu bekommen , hahaha... bei Email gibt es keine Antwort

Bei meiner Beschwerde tut sich ja leider auch nichts

Is it an idea to write the game providers? Like pragmatic or so? I don’t think they want their games in such a casino?

Casino Guru has not responded to my complaint for 48 hours. The timer has long since expired, but no one is responding.

What's going on here?

Meine Beschwerde ist seit 48h ohne Bearbeitung von Casino Guru. Der Timer ist schon längst abgelaufen, trotzdem antwortet hier keiner.

Was ist hier los?

I just asked myself the same question, and not much is happening for me either.

The Betsolino rating dropped by 0.5......

die Frage habe ich mir auch eben gestellt, bei mir tut sich auch recht wenig.

Die Betsolino Bewertung um 0.5 gesunken......

0.5 because they didn’t reply on my complaint I Guess…. Their have to be a lot of complaints to be unresolved to drop the rating that much so new players won’t start playing….

At the earliest a certain amount of time must pass which Kristina mentioned in order to contact the casino. However, I see that they have not responded to the complaint and one ended up unresolved, so I am beginning to doubt even that it will turn out well, although I would like to be wrong. 

Peter will have to extend the casino timer for another week. I'll let him know because apparently he's got too much on his plate so he may have overlooked it. However, from what I've seen of the unresolved complaint a few days ago, I wonder if the casino will take a different attitude to the others. 

Rest in rip 119€

RIP 550€

yes I gave up too rip 300.-

ja ich habe es auch aufgegeben rip 300.-