Fancy Reels Casino - Výběr hráče je zpožděn.

I won a considerable amount on this site, 9 days ago. I was told they would have to perform an investigation into my gaming activity. In there words to shoe I hadn’t "cheated" or broke the terms and conditions. I would then be notified of the outcome, so I waited and waited and heard nothing. To then be told on chat there was a delay with the gaming provider and to wait. Again I waited, 8 days later still no email I checked my as I had been daily to see I could withdraw (400 euro maximum). This was accepted but then rejected due a "bug" in the payment system. The payment is now pending and I’m being told to wait AGAIN! however I was told 36 hours but the advisor went on to say they don’t know how long it will be. Baring in mind I have to make over 40 withdrawals to receive the full amount of winnings. In my honest opinion I feel they are looking to not pay out and delay tactics are being used.

Hello Rossers84,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Facny Reels Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Rossers84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.