Craze Play Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

Hello yesterday i have made a deposit of 20 euros using deposit option VOLT and the money have left my bank account

The deposit is on pending for more then 24 hours from now on

I know normally it is in pending for some couple of minutes but I've never experienced this long.

The support is not helping me much either

Entered livechat some couple times and first I was getting the same answer that it can take 48 hours

But in my experiences it never need so long

Dear Kgerrits,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Ok, no it was not my first deposit on this casino ..

I sended u an email within the payment receipt

??

They said to me after 48 hours they can forward the deposit if still not approved

Its been sended to finance department but have not yet heard anything from them

But things have changed..

I can now even not login to my account

I'm getting an error:

" Login failed! System error! "

Livechat says they can't see anything unusual in my account and that my account is active and they don't notice any problem with it

The case is forwarded to responsible department, but all the departments are not even processing my requests at all !

This smells fishy

Thank you very much, Kgerrits, for the forwarded payment receipt. Have you forwarded it to casino directly as well, please?

The deposit is successfully credited

But the problem still exists that I can't log in

Problem is solved

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kgerrits, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru