Cadoola Casino - Výběr hráče byl zpožděn.

I made a withdrawal in two tranches of 500 euros and a week passed but the site does not send me the payment confirmation email and in the chat service they always answer me in an unclear way .. I paid more than 600 euros and did not bonus etc .. Site not serious

I turn to you to ask how I can recover my money My nikc and Mario91

Ho fatto un prelievo in due tranche da 500 euro e passata una settimana ma il sito non mi manda l'email di conferma del pagamento e nel servizio chat mi rispondono sempre in modo poco chiaro .. Ho versato più di 600 euro e non ho avuto bonus ecc .. Sito poco serio

Mi rivolgo a voi per chiedervi in che modo posso recuperare i miei soldi Il mio nikc e Mario91

Dear Mario91,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal request in this casino and which payment method you have opted for?

As I mentioned in your previous complaint https://casino.guru/cadoola-casino-player-s-withdrawal-has-been-delayed it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Lastly, could you please advise if you have received the withdrawal from your previous complaint?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes, the one of 380 euros has now arrived for me this 1000 no

I have been waiting for a week and both in chat and by email the casino gives me very vague answers every day they tell me today but I never receive payment confirmation emails

Si quello di 380 euro mi e arrivato ora questo da 1000 no

Aspetto da una settimana e sia in chat e che per via email il casino mi dà risposte molto vaghe ogni giorno mi dicono oggi ma non mi arriva mai email di conferma del pagamento

I fully understand your frustration, Mario91. I will set the timer for additional 6 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Mario91,

Have there been any developments since our last conversation?

Dear Mario91,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.