Booi Casino - Účet hráče nebyl ověřen.

This casino is worst casino i have ever played.

They didnt accept my verify because i got bulgarian ID and i live in greece and they didnt give my 30 euros deposit back.

Im going to sue them and report them to greek goverment.

Dear Hristo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the casinos General T&Cs and I found out, that Bulgaria is a restricted country, so I believe that this is the reason, why the casino refused to verify your account.

Before we move forward, I would like to ask you to confirm, that you haven’t used a VPN (Virtual Private Network) or any other masking software to alter your location, when opening the account or playing.

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hello no I didn't use any VPN I'm Bulgarian but I live in Greece 10 years now, I also told them if they want some of my greek documents and they didn't want them.

They rejected me because of my Bulgarian ID. I could give them some greek documents so they could verify me.

I will send you the communication in email later today.

Hristo, thank you for your quick reply! I will wait for your email, thank you in advance.

Dear Hristo,

I haven't received any emails yet. We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required communication in the given time frame, we will reject your complaint.

Okay my company got the money back finally. The case may be closed

Εντάξει η εταιρεία μου επέστρεψε τα λεφτά πίσω τελικά. Η υπόθεση μπορεί να κλείσει

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.