22bet Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

Hello,

I made 2 deposits at 22bet via Astropay. Both on 12/22/2022. One over 400 euros, the other over 500 euros. Neither was posted, but deducted from my account. Customer service puts me off waiting for an answer from their so-called specialists. I ask for help.

Thanks!

Many greetings

Hallo,

ich habe bei 22bet 2 Einzahlungen per Astropay getätigt. Beide am 22.12.2022. Eine über 400 Euro, die andere über 500 Euro. Beides wurde nicht verbucht, aber von meinem Konto abgezogen. Der Kundendienst vertröstet mich, dass ich auf eine Antwort von ihren sogenannten Spezialisten warten soll. Ich bitte um Hilfe.

Danke!

Viele Grüße

Dear Sommii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Sommii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.