SpinBetter Casino - všeobecná diskuze (strana 5)

Hello. I can see, that you are talking here about a sport bonus, on which we, unfortunately, do not have any review, as we do not include the sports to our reviews of online casinos. Therefore we won't be able to help you out with this kind of issue, in any way. Of course, it is always better to read all the bonus terms beforehand, and I can see, when you have a look at our review, over here 👈, that there is a warning saying: "Casino has unfair bonus terms and uses them against players". This means, that even when it comes to the casino games, the players had some issues with the bonus terms. Unfortunately, the bonus is voluntary in every casino, and the player can decide to play with it, or not, therefore there is nothing much to do when it comes to those bonus terms.

Dear avirex,

Thank you for contacting us and congratulations on successfully meeting the wagering requirements! We're glad to hear that you received your $50 bonus as stated in the rules. If you have any further questions or need assistance, please don't hesitate to reach out to us again.

Best regards,

SpinBetter Team

i played here again

now i deposited via Jeton and tried to withdraw

but got rejected

can’t withdraw by any methods

selectable now

ive already sent an email

Do something!

throw this scam casino into blacklists

this one deserves it

Let's try not to get ahead of ourselves yet, I can see how the complaint that we have open is developing and let's hope that it will turn out well. Now it's the casino's turn to respond, and we have to think positive. At least they didn't ignore the complaint and if they try to resolve the issue, then that's a good sign. 

However, did they let you know or are they communicating with you when you say that you sent an email to the address they asked you for a couple of days ago ? 

yes i did

and they’ve sent me an email in response that says like this

" ur account is almost empty now, so it doesn’t matter whether we noticed ur email about withdrawal unavailability or not"

Hm, that's probably not the most reasonable response from the casino and I wouldn't like that treatment if they said you had to write to them. I certainly wouldn't expect such a response and I would find it unprofessional on their part. So I am curious to know how they are going to handle this and what they are going to say.

i wonder anybody can get away with it in this situation except by ignoring here

Dear avirex,

Thank you for your message. To help our specialists understand the issue and provide you with the necessary assistance, please provide your account number or the email address you used to contact us.

Best regards,

Support Team

ive made a claim here

so you can find out it

most of all uve already sent me an email

We'll see, I think the casino is quite active, so I believe it can be solved. Lets have a look how your complaint develops. If you have any update let us know. 😉

Dear avirex,

Thank you for your message. To assist you, we need your email address or SpinBetter account number. I don't see where you provided this information in this conversation.

Best regards,

Support Team

ive made a complaint thread here

not this thread

look at it

must be only one email corresponding to it

Dear avirex,

I apologize, but we are unable to assist you with your request without the necessary information. Please provide your SpinBetter account number or your email address.

Thank you for your understanding.

Best regards,  

SpinBetter Support Team

Biggest scam site I ever seen, they won't close your account after asking many times. Never played 1 penny here. So I would suggest to never play here.

Hi, can I know what reason the casino gave you for not wanting to close your account ? Did you send them any emails or did you try live chat ? I think such a request should be taken seriously, so I'm quite sorry. 

If you don't think anything will help you and you can't contact the casino about this issue, you can file a complaint with us here and our team will try to help you. 

What do you think ?

Good day,

Please provide your SpinBetter ID or email address so that our specialists can assist you effectively.

Thank you.

I emailed multiple times, they are just trying to avoid to block me. I registered saw the reviews on the site (Trustpilot) and I didn't want to play anymore. Good that I didn't because those guys are the scum from the gambling community. After I emailed 3 times they barely reply and said yeah you should confirm your account??? WTF?? Is just weird that people can you treat is way. Then they said you should delete your currency account. That's what they did and I can provide screenshots. Thanks for your time.

This is my 879859225 accountnumber, eventho it was already known. I want you to permanent exclude it. I never played on your site and you guys are not even trying to help?????

Hopefully, the situation will become clearer soon. Thanks for providing the account number to the official casino representative. Let's see what comes next. In any case, it seems you won't use their site in the future and also you did not even play there, so at least, it is not a "money issue" just now.