Komunikace s Antillephone nv 8048 / jaz (strana 6)

I already did complain and review here and i am waiting someone to contact from guru. Do you think i have to let know to casino that i made a report to their license authority?

You can try, everything can be helpful

Hello,

you were given the exact explanation in the complaint:

"To file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and use a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. However, please note the casino's license is unverifiable, which means that the casino may operate without any valid gaming license and in that case, the regulator will not help you with the issue."

According to the print screen that you provided the license provider for the owner Invite Systems B.V. is Gaming Curacao 1668/JAZ. Only remote licensing is provided by Antillephone.

If I may advise, I would certainly start with Gaming Curacao, but if you need to contact Antillephone as well, here you go:

complaints@gaminglicences.com

certria@gaminglicences.com

I wish you bets of luck 🤞🤞

I agree, you can only benefit from it at the moment. That casino treated you unfairly, so I would use every leverage you have. 🤞

Thank you very much for your advices. Really i appreciate it. I already done this and now i am waiting

Let me know how you're faring, please 🤞🤞🤞

Casino guru can't do so much things. I sent my story to all e mail addresses wich i adviced and i found my own. Now i am waiting for answers but i am very optimistic. I sure that nobody can do anything. I am scammed

Yesterday, I saw a complaint submitted to Antillephone where the licensing authority decided in favour of the player. Yes, it takes time and the responses from the regulator are usually very short, but there's always a chance. I'm also aware that the team that used to deal with complaints in Antillephone is currently smaller, which causes even more delays in their responses.

Hi i just received an answer from

http://www.gaming-curacao.com/

That they have nothing to do with

Betadrian.lv

I just received this

Its because its antillephone which provide the licence, you can only contact them on the email : Certria I gave you

Can you tell me which kind of complaint it was?

I sent to Centria too. I am waiting for their answer now

Then the question is: Do they even have ANY license? Since when I'm looking at the info we have about the casino, we weren't able to verify it.

I believe it was this case. When you scroll down, the casino says:

"According to latest information from regulator we have been informed players are entitled for winnings generated with the help of black friday deposit bonus."

The player has been paid already.

That remains questionable.... their site presents this details for their licenses

That suggests only the fact that their license is fake.

In this case is something we can do?

You must have a logo of the licence where you can click on it

Its official they do not have license... I think you should add this to guru casino review. Any suggestions if i can do something?