Snatch Casino - Výběr hráče je zpožděn.

I have made a deposit without bonus and successfully verified the account. I won 805 Euros and I still have not received the money in my account, it's been 3 days and I'm still waiting. 

At the moment the answers I receive from the support department are the same "The finance department works from 9 to 18 gmt +3 and due to the workload, it may take some time".

I had no more news, I will update this comment as the days go by.

Dear nacholauf,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear Veronica,

I understand what you're telling me, but it seems a bit absurd to me that you can deposit in 5/10 minutes and you can't withdraw in the same amount of time. This should be much easier for the user, I will continue to wait and see if this casino meets the conditions.

Greetings.

Estimada Verónica,

Entiendo lo que me comentas pero me parece un poco absurdo que puedas depositar en 5/10 minutos y no puedas retirar en la misma cantidad de tiempo. Esto debería ser mucho más fácil para el usuario, voy a continuar esperando a ver si este casino cumple con las condiciones.

Saludos.

I completely empathize with your frustration, but unfortunately, we are unable to speed up the withdrawal process at this time. Please inform me once you receive your winnings, and if the funds are not credited to your account by July 1st, we will take further action to assist you.

Thank you very much Veronica,

I will keep you informed!

Greetings.

Muchas gracias Verónica,

Voy a mantenerlos informados!

Saludos.

Hello Veronica,

They have already released the money, this claim can be closed.

Thank you so much.

Greetings,

Hola Verónica,

Ya han liberado el dinero, este reclamo se puede cerrar.

Muchas gracias.

Saludos,

Dear nacholauf,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru