ProntoBet Casino - Hráč není spokojen s poplatky za platbu.

I requested 3 withdrawals via bank transfer, on which the casino imposes a transaction fee of €3.

-Withdrawal on 18-01-23 of €774.90. Net of the €3 fee, I should have received a transfer of €771.90 but instead received a transfer of only €756.90.

- Withdrawal on 18-01-23 of €2500. Net of the €3 fee, I should have received a transfer of €2497.00 but instead received a transfer of only €2478.76.

-Withdrawal on 14-01-23 of €1581.85. Net of the €3 fee, I should have received a transfer of €1578.85 but instead received a transfer only of €1562.90.

There is therefore a total shortfall in payments of around €50.

The casino insists that I should contact my payment services provider, but they are the ones responsible for the payment.

If a fee was applied to the transfer, it should be paid by the one making the transfer, not the recipient!

Ho richiesto 3 prelievi tramite bonifico bancario sul quale il casinò prevede una commissione di 3€ a transazione.

-Prelievo del 18-01-23 di €774,90€. Al netto dei 3€ di commissione avrei dovuto ricevere un bonifico di 771,90€ e invece ho ricevuto un bonifico di soli 756,90€

- Prelievo del 18-01-23 di €2500€. Al netto dei 3€ di commissione avrei dovuto ricevere un bonifico di 2497,00€ e invece ho ricevuto un bonifico di soli 2478,76€

-Prelievo del 14-01-23 di €1581,85€. Al netto dei 3€ di commissione avrei dovuto ricevere un bonifico di 1578,85 € e invece ho ricevuto un bonifico di soli 1562,90€

Vi è quindi un ammanco complessivo nei pagamenti di circa 50€

Il casinò sostiene che dovrei contattare il mio fornitore di servizi di pagamento quando invece sono loro responsabili del pagamento.

Se è stata applicata una commissione sul bonifico è chi lo esegue che deve pagarla e non chi lo riceve!

Dear carsix79,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with ProntoBet Casino. Many casinos charge fees for withdrawals, but usually, an additional amount of transaction fees or currency exchange fees may be deducted by banks for processing the payment. Please understand that casinos do not influence fees deducted by payment providers. We would like to help you with your issue, but we are not in a position to force casinos to pay you something they didn't take.

Let me know if there is anything else I can assist you with, otherwise, this complaint will be closed. Thank you for your understanding.

Best regards

Veronika

What's your joke?

So you're telling me that if you have to receive a bank transfer of €2000 and you receive one of €1970 instead, you're okay with that?

Do you think the person receiving the transfer pays the commissions?? Or who does it??

I have received dozens of wire transfers from different casinos and NEVER have they arrived with amounts lower than those entered in the withdrawal request.

I already told you that the casino already sets a €3 commission on bank transfer withdrawals.

If this is your point of view you can already close the complaint given the skills you have

Cos'è uno scherzo il tuo?

Quindi mi stai dicendo che se tu devi ricevere un bonifico di 2000€ e te ne arriva invece uno di 1970€ a te sta bene?

Le commissioni le paga chi riceve il bonifico secondo te?? Oppure chi lo fa??

Ho ricevuto decine di bonifici da casinò diversi e MAI mi sono arrivati con importi inferiori a quelli inseriti nella richiesta di prelievo.

Ti ho già detto che il casinò imposta già una commissione di 3€ sui prelievi tramite bonifico.

Se questo è il tuo punto di vista puoi già chiudere il reclamo viste le competenze che hai

As mentioned earlier, this is something you should inquire about with your payment provider. If you are dissatisfied with the imposed fees, you have the option to choose a different platform to play on.

This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.