After making two withdrawals they wouldn't let me have any free bonuses or large deposit bonuses. Made a few deposits anyways,a couple without bonuses all together. Noticed this last time that my wins weren't being added to the balance and I looked in the game history and they said o.oo repeatedly. I asked customer service to send a record of my game play and they kept declining and telling me to look at what's on my end. That's enough for me to know not to trust my money there. Another large win and they've voided my free chip code.... Apparently, if you win they refuse all ndb

I'm kinda anxious about the withdrawal methods. I made my first withdrawal that had a maximum amount. I ended with well over that and they still took the chip amount from the max withdrawal. And, they didn't take certain BTC addresses, which was very strange to me, So I had to use a different wallet and come to find out, I'm reading you have to you whatever BTC address you verify with, which could be anything because they change continuously with my wallets. I really hope I actually get my BTC . Today it shows as processed but it's not on the Blockchain. Apparently, they say this when the company that processes the withdrawals gets the info to send winnings. This makes me uncomfortable and frustrated. I don't know if I'll be back yet. Depends on if I get my BTC today or not.

I wish I could say they're as fair as when I started playing. I feel like they know how much I play with and have made it harder to win anything at all. And I've requested print outs of my play time and it's not pretty. I've tried to speak to them about it and they just told me they can't offer a few chip. I didn't ask for anything free, just Fairplay. I feel like I may need an arbitrator for peace of mind now. This is saddening because I play with all of their sister companies too.

Great bonuses that aren't too crazy high, as far as wagering is concerned. My biggest issue is waiting " exactly 2 business days" before proceeding with the withdrawal of someone who's done this already before. Also, I keep asking about their VIP program and loyalty bonuses and keep getting the same, extremely, copy and pasted vague response telling me I don't qualify. I deposit a lot with them, probably 500 or 600 dollars this past week alone and still no loyalty bonuses outside of their 20$ chip. I don't care for that bit I never stress that they will find a reason not to pay me. I trust them.