Rocknreels Casino - všeobecná diskuze (strana 7)

What excuse did they give you after you gave them your statements? Coz they tried to tell me that they need my statements in order to escalate to withdrawal team, to prove I didn’t receive my withdrawal. It’s ridiculous coz they refuse to provide proof that they even processed payment and keep telling me the proof is my transaction history in rocknreels. I told them transaction history is not proof, a receipt is and they just repeat the same thing about needing my statements.

Yeah I sent my statements in a pdf version last week but no one has got back to me still

The key point of how we define safer casinos is based on your direct interaction through our Resolution Complaint Center. To put it really straightforward here, if the casino fails to pay out legitimate winnings, there will be consequences. As a final result, such casinos may end up with a terrible reputation which will have a negative impact on their trustworthiness.

Though I understand it may feel like a waste of time, we deeply care about the whole process and truly do our best to save what can be saved.

Quoting from the manual:

Step 1: Player fills out a complaint form and submits it.

Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.

Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.

Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.

Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.

Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.

(https://casino.guru/how-we-resolve-casino-complaints 👈)

Since the whole process is free, the only investment will be your goodwill to cooperate, I wouldn't hesitate.

Please consider it.

Kindly mind my response to a fellow player.

We may not be capable of saving the money, but your efforts may help others evade the same disappointment.

This is something we can't achieve without player's cooperation.

If I may add a detail concerning this CIL license - it's actually a piece of "paper".

The more detailed explanation is in the guide 👈 if you mind.

"As the C.I.L. does not have a website, there is no list of authorized operators available. Instead, some (not all) C.I.L. licensed casinos display the authority's logo and a link to a license certificate. This is usually just an image that has been added by the casino themselves and can have any URL as one is not provided by the authority. Consequently, this can easily be falsified and the only way to completely guarantee the authenticity of this license is to contact the C.I.L. directly."

I’ve been trying to submit the complaint but the bar that says "submit complaint" won’t work when I go to submit everything

There shutting down though so no one else will be in our situation it's very wreckless of them

I’m guessing no one has received their withdrawals today either?

Has anyone spoken to support today? What’s their reason since they reassured us it’ll be in our accounts within this week. I’m still waiting for them to respond to me

Said wait for this Arvo tonight come back to me tomorrow so lies more lies

I’m waiting a response as they said it would be in within the week. No specific day.

Last week they said before the end of this week to me mate .

it was rescheduled on the 23rd apparently

Yeah I’ve been waiting since the 19/3 and they said it would be finally transferred and received within this week but it’s 4:30pm on Friday so I’ve lost hope now

Same mate usually I get payments by 3.30 I’ve been waiting since the 11/04

Have about 8 withdraws since then around 8-11k

Fucking dogs , there’s not much we can do I can’t find who the ceo or what other company’s they’re linked to

Just received this

then this

That’s just a generic reply, I’m starting to think those supports are bots and not real people. It’s the end of the week so what do they mean within the week. Money won’t be in over the weekend coz it’s not a business day

Yeah honestly if they had transfered last week like they said we all would have it by now , unless a miracle happens and it comes in later tonight

Since 19/3? Wonder when did they stop paying people out