IceCasino - všeobecná diskuze

Yesterday I deposited 2 x 60 euros and this amount has not yet been credited to me

Ich habe gestern 2x 60 Euro eingezahlt und dieser Betrag wurde mir bis heute nicht gutgeschrieben

Hello, have you asked the casino what seems to be the problem?

What deposit method did you use?

Yes, I also wrote directly to the service and have not received an answer until today. I also paid by immediate transfer

Ja ich gabe auch am Service direkt geschrieben und keine Antwort erhalten bis heute nicht.Ich habe auch per Sofort Überweisung bezahlt

Hello, so you have some answers now? Has the problem been solved?

No, unfortunately not, because I can't get an answer from either the live chat or customer service

Nein leider nicht da ich weder vom Livechat noch vom Kundendienst Antwort bekomme

Oh, I understood you received some information yesterday. Well, maybe you can try the payment provider support in the meantime. Can you see both transactions listed in your bank account, please?

Sometimes there is a problem with authentification and the transaction is canceled instantly (it happened to me a few times, so I ended up in my bank in the end)

Well, it was booked back because I didn't look, the money is gone

Ja na zurück gebucht wurde da nichts hab ich geschaut das Geld ist weg

Ok, so there should be no problem with both transactions on your side. I just tried their live chat, seems inactive too 🙁.

I got some sort of answer:

Would you mind trying their live chat again, please?

Yes, I'll try the live chat again

Ja ich probiere den Livechat nochmal

I wrote to the live chat but didn't get an answer

Ich hab den Livechat angeschrieben aber keine Antwort bekommen

That's so strange, please, try it a bit later. I hope you get this resolved, because it seems the chat works sometimes.

Hello, any luck with the live chat or with deposits, please?

no

Nein

Our team is working on your complaint at the moment, if there is a way, they will find it. I'm eager to see what went wrong in your case.

Yes, I'm curious too, I've written so many times now and the employee had seen the money come in but hadn't credited it

Ja da bin ich auch gespannt ich habe jetzt so oft geschrieben und der Mitarbeiter hatte ja auch den Eingang des Geldes gesehen aber nicht gut geschrieben

That makes me even more curious. On the other now we know that your deposits have truly arrived.

Yes, I also wanted to look for the saved chat where he wrote me that, but I can't find it right now, but I'll keep looking when I'm done with my LZK

Ja wollte auch den gespeicherten Chat suchen wo er mir das geschrieben hat nur finde ich ihn gerade nicht aber ich suche weiter wenn ich mit meiner LZK fertig bin

It would be a great piece of evidence if you manage to find it.