BlueChip Casino - Hráč nemá přístup ke svému účtu.

need help in unblocking my account

Dear Arbaz143,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with BlueChip Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the full KYC verification?

Have you received any explanation from the casino as to why your account was blocked?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this matter as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

i already did kyc playing there for 5-6 month doing deposit and withdrawal suddenly they ask me to do re-verification then i uploaded my govt id they rejected it so i upload different govt id they rejected it too so i contact to support they said upload driving license and i told them i just applied for it it may take upto 1 month so they told me to upload another id so i upload another suddenly they banned my account after rejecting it because of risk policy 🙄 even i am not using any trick or else so i take it lightly now i have my driving license contact there for verification with driving license they say that they cannot do unbanned my account. there is nothing wrong with my account still I don't know why but they are not unblocking my account

Thank you for the clarification. Please send me all the relevant communication between you and the casino regarding your re-verification and the subsequent account closure. My email address is veronika.l@casino.guru.

sended to mail attaching here too

Thank you for your email as well as the screenshots. Could you please forward me also the documents you sent to the casino for verification? My email address is veronika.l@casino.guru.

i have send documents to your email except driving license which is not used yet to verification as you said send documents which were used for verification thanks you

Before we move forward with your case, could you please advise what was your balance in your account, when it was blocked?

1600rs as cashback may be or it is 00

i just need assistance in unblocking account only

I'm sorry but if the balance in your account was zero, the casino is eligible to close your account and not allow you to play anymore. Please let me know if there is anything else I can assist you with, otherwise, this complaint will be closed.

may be some balance there i forget about it how many it is

Dear Arbaz143,

Upon our investigation and consideration of the information provided, it has come to our attention that there seems to be an inconsistency in the details you provided regarding your account balance at the time of closure. Initially, you mentioned that the balance was either zero or there was a cashback bonus available. However, when we explained that we wouldn't be able to persuade the casino to reopen your account if your balance was zero, your response indicated uncertainty about the correct balance.

Maintaining transparency and accuracy is crucial in resolving such matters, and it is important for all parties involved to provide truthful and consistent information.

Please understand that the casino reserves the right to choose its customers. If you are unwelcome to play at BlueChip, you may choose a different platform to deposit and play.

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika