ZotaBet Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

I deposited €50 with Picksellpay. I sent a screenshot of the deposit and the withdrawal from my account. Since I don't have an account with Picksellpay, my name isn't there.

The money is not shown in the account, but it is not sent back either. Absolute rip off!!!!

Ich habe 50 € mit Picksellpay eingezahlt. Ich habe von der Einzahlung und von der Abbuchung meines Kontos einen Screenshot gesendet. Da ich bei Picksellpay kein Konto habe, steht da nicht mein Name.

Das Geld wird nicht in dem Konto angezeigt, aber auch nicht zurück geschickt. Absolute Abzocke!!!!

Dear Spielerstar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I have sent the requested documents.

How can it even be that the money cannot be allocated?

I deposited via my account. Absolute no-go.

How can the casino be trusted?

Yes, was the first deposit.

Ich habe die geforderten Belege gesendet.

Wie kann es überhaupt sein, dass das Geld nicht zugeordnet werden kann?

Ich habe über meinen Account eingezahlt. Absolutes nogo.

Wie kann das Casino als vertrauenswürdig eingestuft werden?

Ja, war die erste Einzahlung.

I fully understand your frustration, Spielerstar. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 25 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Spielerstar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.